Service

Your CS workspace: triage the ticket queue by status, priority and SLA countdown, keep an eye on customer health and the service scorecard. Every action goes through the permission-aware wall with audit — the same surface AI/MCP can operate.

Customer health

At risk—

Watch—

Healthy—

Ticket queue

Status

Priority

Assignee (ref)The agent's opaque reference, never a name

New ticket subject

SLA

Policies

New policy

Policy name

Business-hours calendarEmpty = 24/7. A calendar ref makes off-hours free of budget.

Urgent

First response (min)

Resolution (min)

High

First response (min)

Resolution (min)

Normal

First response (min)

Resolution (min)

Low

First response (min)

Resolution (min)

Service

Customer health

At risk—

Watch—

Healthy—

Ticket queue

Status

Priority

Assignee (ref)The agent's opaque reference, never a name

New ticket subject

SLA

Policies

New policy

Policy name

Business-hours calendarEmpty = 24/7. A calendar ref makes off-hours free of budget.

Urgent

First response (min)

Resolution (min)

High

First response (min)

Resolution (min)

Normal

First response (min)

Resolution (min)

Low

First response (min)

Resolution (min)

Recents

Customer health

Ticket queue

Policies

Customer health

Ticket queue

Policies